FAQs

How can I reactivate my account if it has been deactivated or frozen? To reactivate your account, please scan a valid photo ID then email it to: support-at-livecolorscity.com. We are committed to providing a quality and safe experience for all our members.

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What are the requirements I should follow when creating a user name? A user name is a required component of your profile. It’s a unique word or phrase that you select that will be visible to other users as a form of identification on the site. Your user name should not correspond in any way […]

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How do I use the text feature? It is easy to use, and there are several ways to reach a member with whom you’d like to send a message: If you see someone on the Sign in page under “Latest Registered Members,” you can either click on their name to go to their page, or […]

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How do I start or stop receiving emails from Aura Colors? Click on “Settings” and make the desired changes.

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I received a message from another member in my email, but when I logged on, it showed no messages and when I tried to search for the member it said, “No Member Found.” What happened? We are sorry for any inconvenience this may have caused you. We have identified that person as having a fake […]

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I have tried searching for a friend on the site, but cannot find her when I search by her aura colors. Why not? If your friend is not “searching for” a woman, and you are a woman – then the site will not match you up. Your profiles and preferences must match. If she is […]

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Can I change my user name? Yes. You can change your user name on the “Settings” page.

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How do I change my password and/or email address? You can change your password and/or email address on the “Settings” page.

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How do I update my account with my new email address? Click on “Settings” and update your email address.

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How do I update important information? Click on “Settings”.

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