What are the requirements I should follow when creating a user name? A user name is a required component of your profile. It’s a unique word or phrase that you select that will be visible to other users as a form of identification on the site. Your user name should not correspond in any way […]
How do I start or stop receiving emails from Aura Colors? Click on “Settings” and make the desired changes.
How can I reactivate my account if it has been deactivated or frozen? To reactivate your account, please scan a valid photo ID then email it to: support-at-livecolorscity.com. We are committed to providing a quality and safe experience for all our members.
Can I change my user name? Yes. You can change your user name on the “Settings” page.
How do I change my password and/or email address? You can change your password and/or email address on the “Settings” page.
How do I update my account with my new email address? Click on “Settings” and update your email address.
How do I update or change my credit/debit card? Since payments are processed by PayPal, you must login to your PayPal account and add/change the credit card information there.
Is your payment system safe and secure? Yes. Payments are processed fully encrypted by PayPal. We work with PayPal to ensure your safety and privacy. We use 256-bit encryption technology which is the strongest security standard available today. Your information is kept safe and secure.
Will my membership automatically renew? Yes. Your membership will automatically renew at the end of the time period you have subscribed, unless you uncheck the “Auto renew” box.