Troubleshooting

Troubleshooting

Troubleshooting

We want your experience on Aura Colors to be fun, fulfilling, and successful. If you are experiencing any technical challenges with the site, or you have questions about your account, please refer to the following items for assistance. If you continue to have questions or challenges with the site please Contact Us. We are committed to your best user experience.

 

Invalid usernames:

Thanks for visiting our site.  Please remember that when you create your user name and profile, you can only create one unique profile for the Services provided, and that you cannot include any telephone numbers, street addresses, last names, URLs, multimedia or artworks downloaded from external sources, or email addresses in any content, email, chat message, mobile messages, or any other communication; doing so would violate our Terms of Use policy and result in your profile being deleted.

 

Upgrade membership:

There are two ways to upgrade or change your membership level: On the  localhost/auracolors home page, go to the Profile tab and go to Settings, then click on the button on the left, below your name and the profile progression bar.  That will take you to the Membership Account page.  Click on Change Membership Level, and there you will be able to select whatever Premium membership level you desire, the associated costs, and payment options.

 

Delete account and cancel recurring premium membership payment:

To remove your account, go to My Profile, Account Settings (it will default to Edit Profile), UNcheck the box Account Active, and click on the button Remove My Account. 

To stop your recurring payment for a Premium Membership, please log in to your PayPal account and cancel your subscription there.  Unfortunately, our Refund Policy does not offer refunds of unused portion of a paid membership.  Please read our Policy at/refund-policy.

 

Where to find my MP3 download:

You can find your download link for orders by going to your Profile, My Account.  There you will find all of your “Recent Orders.”  Click on “View,” and under the “Order Details” you will find the link “Download file: MP3.”

Why do I keep getting logged out when I try to do anything?

Your “cookies” may be old/bad. You can easily fix this by clearing and resetting your cookies. If you’re not sure how to do this, you can find instructions here.

 

It says my password is incorrect.

Follow the link provided to get your username and a temporary password emailed to you.

My email address has changed.  How do I update my account with my new email address?

Click on Account Settings and update your email address.

When I search in my geographic area, I don’t get any results.

First, check your profile to make sure your zip code information is correct. Second, try a search with a broader geographic range. It may be that there are not many members in your specific area yet, so you may want to expand your search range to increase your options. You could find love anywhere!

I cannot send messages.

localhost/auracolors is a membership-based service. Only paying members can send, receive, and respond to messages to and from other members. If the site tells you that membership is required to complete specific functions, you may want to become a member to improve your experience on the site. We offer several different affordable membership terms. We encourage you to choose the best one for you. (Sign up)

If you are a paying member and are still not able to send, receive, or respond to messages, please Contact Us.

 

I want to change some of the answers on the LoveColors questionnaire.  How do I do that?

You are welcome to revise or update your answers on the AuraColors Questionnaire and/or the Profile Questionnaire. Click on Edit My Profile.

 

How do I change the frequency of emails that LoveColors sends me?

You can adjust emails from AuraColors by clicking Account Settings.

 

What do I do if I forget my password?

You can recover your password by clicking on Forgot Password.

 

 

Can I change to a different language on AuraColors?

AuraColors will eventually be making the site available in languages other than English.  Until that time, English is the only language used on this site.

 

How does Verification work?

During the profile creation process, you will see an abuse-prevention mechanism called Word Verification. This feature helps prevent spam-generating automated robots from creating profiles and sending emails. Word Verification also reduces system loads and ensures better performance of Yahoo! services.

It is easy to use this feature:

At the bottom of the form is a word whose letters are somewhat distorted.

Type that word into the box provided above it. It is not necessary to match uppercase or lowercase letters.

Click Send.

 

 

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